An open letter to Comcast:

Dear Comcast,

As you are a massive cable company with thousands of customers, I suspect that my particular internet situation is of no consequence. In fact, based on the treatment I have received from your "helpful" customer service reps., I am positive that my situation is at the absolute bottom of your list of priorities.

What you don't realize is that not having internet in the week before I have multiple assignments due in a graduate level reading assessment course is crippling. What is worse is that the time I could have spent working on the assignments that did not require internet access was spent on four different phone calls, waiting in line at a service center (at which you only had 2 reps. during an afternoon rush), uninstalling and reinstalling modems, and screaming a string of obscenities at my computer. I wasted all of this time only to find out that you had, in fact, sent me on a wild goose chase and I would have to wait until Thursday for a technician. Oh, and I would have to leave work as you don't schedule evening hours.

Needless to say, I will be finding a new internet service provider.

Your former customer,
Jessica

I have to say, that made me feel much better.

As for the work this week, it's been a rough one, but I'm sure you've already figured that out. The thing I am struggling most with is the assessment critique. I consider myself an intelligent person, but trying to decipher the technical language about the content validity and reliability of the SRI could just make my head explode. I did, however, enjoy administering the observation survey to my adorable little goddaughter. It's not often that I get to work with the little ones. It's a nice change from teenagers from time to time.

At least the end is in sight, right?